Last Updated: January 11, 2026
At HugARealOne, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our emotional support platform.
1. Information We Collect
Personal Information: When you register for HugARealOne, we collect:
- Name and contact information (email, phone number)
- Account credentials
- Payment information (processed securely through Stripe)
- Profile details you choose to share
Usage Data: We automatically collect:
- Session information (date, time, duration)
- Device and browser information
- IP address and location data
- Platform interaction and usage patterns
Communication Data:
- Messages and interactions with support providers (encrypted)
- Feedback and reviews
- Customer support communications
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Match you with appropriate support providers
- Process payments and maintain your account
- Communicate about your sessions and account updates
- Ensure platform safety and prevent fraud
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
3. Information Sharing
We never sell your personal information. We only share data in these situations:
With Service Providers:
- Matched support providers receive necessary contact information to facilitate sessions
- Payment processors (Stripe) to handle transactions
- Cloud hosting services for data storage
- Analytics tools to improve our platform
Legal Requirements: We may disclose information when required by law or to:
- Comply with legal processes
- Protect rights, safety, or property
- Prevent fraud or security issues
- Respond to emergency situations
4. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for session communications
- Secure SSL/TLS connections
- Regular security audits
- Access controls and authentication protocols
- Secure cloud infrastructure (Hostinger)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a transferable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, contact us at support@hugarealone.com
6. Data Retention
We retain your information:
- Account data: Until you request deletion or 3 years after inactivity
- Session records: 1 year for service quality purposes
- Financial records: 7 years for legal compliance
- Communication logs: 2 years or as legally required
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage
- Improve performance and security
You can control cookies through your browser settings, but this may affect platform functionality.
8. Third-Party Services
Our platform integrates with:
- Stripe: Payment processing (see Stripe’s Privacy Policy)
- Analytics tools: To understand user behavior
- Communication platforms: For session facilitation
These services have their own privacy policies and are not controlled by HugARealOne.
9. Children’s Privacy
HugARealOne is only for users 18 years and older. We do not knowingly collect information from minors. If we discover underage use, we will immediately delete associated data.
10. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notification to registered users
- Platform notification upon login
- Updated “Last Modified” date on this page
Continued use after changes indicates acceptance of the updated policy.
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of sale (though we don’t sell data).
13. Contact Us
For privacy-related questions or to exercise your rights:
- Email: support@hugarealone.com
- Website: https://hugarealone.com
- Address: Staatsburg, New York, US
We will respond to privacy requests within 30 days.
14. Data Protection Officer
For privacy concerns or complaints, you may contact our designated privacy team at support@hugarealone.com.
By using HugARealOne, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.